FAQs Archive

Q: Why is ViaSyst committed to ISO management system standardisation?

As ISO standards user and (at that time) CB owner, Dr Didier BLANC , founder and managing director of ViaSyst, decided in 2001 to apply as ISO international expert with the objectives and commitment to: contribute actively to standards his business was earning money of (and not just benefit from them), discover and experience how standards are “constructed”, by which kind of experts, under which process. The new ISO 22000 project gave at that time an ideal opportunity for stepping in, at the crossing of Didier’s 2 major expertise, i.e. food safety & hygiene and management systems implementation & certification. Didier’s commitment and involvement within ISO work never weakened since and, beside participation to the GFSI technical committee for years, extended to the following major ISO standards: ISO 9001, 9004 and 9002 since 2007 ISO 17021 since 2013 ISO 22003 since 2004 (initiator of the project and author of the first working draft) ISO 17024 since 2015 ViaSyst is happy to share this broad and long experience through newsletters with insider information and moreover through dedicated products and tools perfectly in line with ISO certification and accreditation requirements.

Q: Who are the designers of the ViaSyst audit management software?

ViaSyst is not a common IT company. With almost 20 years certification experience within their own CB (ISO 9001, 14001, 22000, BRC, IFS, FSSC), Florence Le Lann & Didier Blanc , ViaSyst co-founders and shareholders, make sure that CB’s and auditor’s needs, advantages and efficiency have absolute priority in the design, features and evolutions of the ViaSyst audit & certification management software. At ViaSyst, you speak with peers dedicated to streamline and continuously improve your processes and workflows.

Q: Which support does ViaSyst provide to its audit management software users?

The following support services are provided by ViaSyst to users – all in English: online user guide, helpline support (email): 5/7, 10/24, skype or zoom sessions, as necessary, super user & auditor training, data extraction and processing support.

Q: Where are hosted the data managed through the ViaSyst audit management software?

The ViaSyst audit management software is hosted on the cloud, hiring services of professional and ISO 27001 certified hosting providers, in Switzerland and/or Western Europe.

Q: Why is it more advantageous to hire the ViaSyst audit management software then developing one’s own software?

There are many good reasons for that: costs : developing one’s own software is much more expensive, critical size : under 10 to 15’000 clients, there is no way to refund one’s own software, time to market : ViaSyst SaaS is on shelf, turn-key available, evolutions : ViaSyst continuously develops additional functionalities and modules, prioritised according to users’ needs, core business : CBs’ core business is managing audits, auditors, and certification – ViaSyst core business is providing a modern, user-friendly, and effective CB management software.

Q: What are the pricing features for hiring the ViaSyst audit management software?

The ViaSyst audit management software is a SaaS, which means it is invoiced by user and use. To keep it simple, the applied yearly fees are structured as follows: basic application fee, covering settings, SaaS maintenance & evolutions , training, helpline, hosting, and data storing, … organisation fee, for each organisation (client) generated on the SaaS. There are no auditor’s or other fees.

Q: What is the typical timeline for implementing the ViaSyst audit management software?

Implementing the ViaSyst audit management software shall be managed as a project, whereby the necessary resources are quite reasonable, as everything is very intuitive and goes progressive. The typical project’s milestones and steps are: implementation of the customised report form, upload of the clients’ organisations list (from excel, in 1 batch), CB super-user and auditors training (1 hour is usually widely enough for auditors), entering auditors’ qualifications and assigning organisations, transfer the clients progressively over the usual certification cycle.

Q: Where and how can I request a demo of the ViaSyst audit management software?

Simply go to the Apply page. The best is to book a live demo so that you can have opportunity to express your needs and get clear explanations and answers to all your questions. A live demo takes typically 1 to 1.5 hours.

Q: When is it time for a CB to apply for an audit management software like ViaSyst?

There is no rule for that. By growing, any CB reaches a point where the need for a solid and reliable IT tool becomes urgent for replacing emails and files handed over. The pay-back due to back-office and reporting time savings is quite good with 200 certificates and excellent with 500.

Q: Which offline solutions does the ViaSyst audit management software offer?

For facilitating the auditor’s life and getting rid of paper and pen, ViaSyst developed a revolutionary app allowing offline auditing, synchronised with the SaaS: easy intuitive navigation direct findings edition (by typing or vocal recognition) and grading picture attachment as evidence closing meeting preparation by sorting out findings data synchronisation with the database by return to connection

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