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FAQ2021-10-27T08:30:08+00:00
Which customisation options are available with the ViaSyst audit management software?2020-12-04T13:05:56+00:00

The following features and options allow ViaSyst users to “feel home”:

  • customised audit report
  • specific notifications
  • user’s logo
  • user’s specific instance with custom domain name and corporate identity.
What are the advantages of using the ViaSyst audit management software?2020-12-04T13:07:31+00:00

Auditor:

  • User-friendly platform
  • Report edition: 1-2 h saved (data copied from previous audit)
  • No data duplication (for reports directly submitted to clients)
  • Combined audits on the platform: single finding writing
  • Offline app for onsite auditing
  • NC manager: NC completion follow-up interactive with clients
  • E-mail alerts by any NC completion update
  • Audit experience: automatically recorded

Certification Body:

  • Control of CB operations (planning, assignment, review, certification decision, …)
  • Certified company’s folder transfer: single click
  • Performance monitoring: statistics & benchmarking
  • Back-up & archives: managed by server

Certified company:

  • Full & consistent report available at NC completion follow-up place
  • Validation system (by auditor + CB), with tracking
  • Added value: knowledge bases
  • Benchmarking on maturity profile & KPIs
Who can access the audit report within the ViaSyst audit management software?2020-12-04T13:08:49+00:00

The following users have controlled access with login & password:

  • CB admin
  • reviewer – certification decision maker
  • auditor (and Lead auditor)
  • client organisation’s contact (under CB control)

group or headquarter

Which (ISO) standards can be supported by the ViaSyst audit management software?2020-12-04T13:09:25+00:00

There are no limits on the number and type of requirements’ sets against which audits can be performed. The ViaSyst audit management software fits perfectly for:

  • management system or product certification
  • supplier audits
  • internal audits

Any combination of various audits is possible.

How to generate substantial savings thanks the ViaSyst audit reporting platform?2021-07-01T17:00:52+00:00
Which audit types can be managed by the ViaSyst audit management software?2020-12-04T13:10:08+00:00

The ViaSyst audit management software fits perfectly for:

  • management system or product certification
  • supplier audits
  • internal audits
Which solutions does the ViaSyst audit management software provide for remote auditing?2020-12-04T13:10:53+00:00

ViaSyst is committed since years to develop and offer as a SaaS, in complement to available telco software, IT tools supporting CBs for managing remote auditing through shared accesses and modules between CB and client company, e.g.

  • self-assessment checklist with evidence attachment editable by the client,
  • secured data exchange and storing (no emails),
  • data monitoring and alert system,
  • online non-conformity manager,
  • maturity profile & KPIs for risk-based audit approach.
Which offline solutions does the ViaSyst audit management software offer?2020-12-04T13:12:42+00:00

For facilitating the auditor’s life and getting rid of paper and pen, ViaSyst developed a revolutionary app allowing offline auditing, synchronised with the SaaS:

  • easy intuitive navigation
  • direct findings edition (by typing or vocal recognition) and grading
  • picture attachment as evidence
  • closing meeting preparation by sorting out findings
  • data synchronisation with the database by return to connection
When is it time for a CB to apply for an audit management software like ViaSyst?2020-12-04T13:13:53+00:00

There is no rule for that. By growing, any CB reaches a point where the need for a solid and reliable IT tool becomes urgent for replacing emails and files handed over.

The pay-back due to back-office and reporting time savings is quite good with 200 certificates and excellent with 500.

Where and how can I request a demo of the ViaSyst audit management software?2021-11-23T10:24:10+00:00

Simply go to the Apply page. The best is to book a live demo so that you can have opportunity to express your needs and get clear explanations and answers to all your questions.

A live demo takes typically 1 to 1.5 hours.

What is the typical timeline for implementing the ViaSyst audit management software?2020-12-04T13:15:29+00:00

Implementing the ViaSyst audit management software shall be managed as a project, whereby the necessary resources are quite reasonable, as everything is very intuitive and goes progressive.

The typical project’s milestones and steps are:

  • implementation of the customised report form,
  • upload of the clients’ organisations list (from excel, in 1 batch),
  • CB super-user and auditors training (1 hour is usually widely enough for auditors),
  • entering auditors’ qualifications and assigning organisations,
  • transfer the clients progressively over the usual certification cycle.
What are the pricing features for hiring the ViaSyst audit management software?2020-12-04T13:17:36+00:00

The ViaSyst audit management software is a SaaS, which means it is invoiced by user and use.

To keep it simple, the applied yearly fees are structured as follows:

  • basic application fee, covering settings, SaaS maintenance & evolutions, training, helpline, hosting, and data storing, …
  • organisation fee, for each organisation (client) generated on the SaaS.

There are no auditor’s or other fees.

Why is it more advantageous to hire the ViaSyst audit management software then developing one’s own software?2020-12-04T13:27:05+00:00

There are many good reasons for that:

  • costs: developing one’s own software is much more expensive,
  • critical size: under 10 to 15’000 clients, there is no way to refund one’s own software,
  • time to market: ViaSyst SaaS is on shelf, turn-key available,
  • evolutions: ViaSyst continuously develops additional functionalities and modules, prioritised according to users’ needs,
  • core business: CBs’ core business is managing audits, auditors, and certification – ViaSyst core business is providing a modern, user-friendly, and effective CB management software.
Where are hosted the data managed through the ViaSyst audit management software?2020-12-04T13:29:01+00:00

The ViaSyst audit management software is hosted on the cloud, hiring services of professional hosting providers, in Switzerland and/or Ireland (Eire).

Which support does ViaSyst provide to its audit management software users?2020-12-04T13:29:31+00:00

The following support services are provided by ViaSyst to users – all in English:

  • online user guide,
  • helpline support (email): 5/7, 10/24,
  • skype or zoom sessions, as necessary,
  • super user & auditor training,
  • data extraction and processing support.
Who are the designers of the ViaSyst audit management software?2020-12-04T13:32:37+00:00

ViaSyst is not a common IT company. With almost 20 years certification experience within their own CB (ISO 9001, 14001, 22000, BRC, IFS, FSSC), Florence Le Lann & Didier Blanc, ViaSyst co-founders and shareholders, make sure that CB’s and auditor’s needs, advantages and efficiency have absolute priority in the design, features and evolutions of the ViaSyst audit & certification management software.

At ViaSyst, you speak with peers dedicated to streamline and continuously improve your processes and workflows.

Why is ViaSyst committed to ISO management system standardisation?2020-12-04T13:31:44+00:00

As ISO standards user and (at that time) CB owner, Dr Didier Blanc, founder and managing director of ViaSyst, decided in 2002 to apply as ISO international expert with the objectives and commitment to:

  • contribute actively to standards his business was earning money of (and not just benefit from them),
  • discover and experience how standards are “constructed”, by which kind of experts, under which process.

The new ISO 22000 project gave at that time an ideal opportunity for stepping in, at the crossing of Didier’s 2 major expertise, i.e. food safety & hygiene and management systems implementation & certification.

Didier’s commitment and involvement within ISO work never weakened since as the below timeline shows.

ViaSyst is happy to share this broad and long experience through newsletters with insider information and moreover through dedicated products and tools perfectly in line with ISO certification and accreditation requirements.

Which is the best audit management software for an ISO certification body?2020-12-04T13:00:07+00:00

A good audit management software addressing CBs needs shall:

  • be available on the cloud as a SaaS,
  • be designed and managed by peers for CB managers and auditors,
  • be interactive with the clients for sharing reports and managing NC completion,
  • allow easy users’ assignment and strict access control,
  • cover all CB audit reporting and operations.

The ViaSyst audit management software ticks all these boxes – no benchmark does.

Which are the main functionalities of the ViaSyst audit management software?2020-12-04T13:04:46+00:00

It covers all CB audit reporting and operations:

  • auditor qualification & mandate
  • workplan, audit programme & audit plan
  • audit report
  • CAPA & NC management
  • maturity profile
  • certificate editor
  • performance monitoring dashboard & KPIs