General FAQ

General FAQ2025-06-17T15:48:09+02:00

Which types of data analysis is it possible to perform through the ViaSyst platform?2025-08-07T13:24:14+02:00

The ViaSyst platform empowers Certification Bodies with robust data extraction capabilities. Through the dedicated admin tab (strictly for CB admins), you can extract all audit data, findings, certificates, and auditor qualification data. This information is available in versatile formats such as Excel or CSV files, providing you with raw data to process as needed.  

The ability to extract comprehensive data is incredibly useful for a variety of critical functions, enhancing performance monitoring, efficiency and decision-making. For instance, this data can be effectively used for: 

  • Preparing auditor training sessions.
  • Assessing auditor performance, such as identifying which auditors raise findings or not, and against which clauses (e.g. formal rather than substantive issues).
  • Pinpointing common challenges for clients, by analyzing which clauses present the most complexity or difficulties in implementation.
  • Scan the resources to identify gaps in terms of auditors’ qualification.

This data-driven approach is at the heart of ViaSyst’s design, based on maximized dematerialization. This means transforming traditional files and documents into structured, digital data. The core belief is that “with files you cannot. With data you can”, allowing for far greater processing capabilities and insights compared to static documents. 

Which is the best audit management software for an ISO certification body?2025-04-18T11:57:32+02:00

A good audit management software addressing CBs needs shall:

  • be available on the cloud as a SaaS,
  • be designed and managed by peers for CB managers and auditors,
  • be interactive with the clients for sharing reports and managing NC completion,
  • allow easy users’ assignment and strict access control,
  • cover all CB audit reporting and operations.

The ViaSyst audit management software ticks all these boxes – no benchmark does.

Which customisation options are available with the ViaSyst audit management software?2025-05-16T20:46:36+02:00
  • customised audit report format (unlimited number with PREMIUM package)
  • notifications settings
  • user’s logo
  • editable custom word format for report, certificate and contract
  • APIs
  • user’s specific instance with custom domain name and corporate identity.
Which are the main functionalities of the ViaSyst audit management software?2025-05-16T20:48:35+02:00
  • organisation profile
  • auditor qualification, accesses, assignments & mandate
  • offer & contract
  • planning, audit programme & audit plan
  • audit report
  • checklist with various scoring options
  • CAPA & NC management
  • maturity profile
  • audit review
  • certificate editor
  • performance monitoring dashboard & KPIs
What are the advantages of using the ViaSyst audit management software?2025-06-19T17:52:35+02:00

Auditor:

  • User-friendly platform
  • Report edition: 1-2 h saved (data copied from previous audit)
  • No data duplication (for reports directly submitted to clients)
  • Combined audits on the platform: single finding writing
  • Offline app for onsite auditing
  • NC manager: NC completion follow-up interactive with clients
  • E-mail alerts by any NC completion update
  • Audit experience: automatically recorded

Certification Body:

  • Control of CB operations (planning, assignment, review, certification decision, …)
  • Certified company’s folder transfer: single click
  • Performance monitoring: statistics & benchmarking
  • Back-up & archives: managed by server

Certified company:

  • Full & consistent report available at NC completion follow-up place
  • Validation system (by auditor + CB), with tracking
  • Added value: knowledge bases
  • Benchmarking on maturity profile & KPIs
How to generate substantial savings thanks the ViaSyst audit reporting platform?2025-05-16T20:51:51+02:00

Experience significant savings with the ViaSyst audit & CB management software. ViaSyst optimises processes , and workflows, generating cost reductions for both CB and auditor operations, frequently surpassing SaaS fees to provide an instant substantial return on investment.

Read more

Does ViaSyst support managing Product Certification?2025-08-07T13:32:38+02:00

Absolutely. ViaSyst is not designed just for Management System Certifications, its capabilities extend significantly beyond these, making it an exceptionally effective solution for product certification also, allowing to cover any ISO 17065 scheme. Developed by peers who owned and operated a CB for two decades, ViaSyst deeply understands the expectations and operational workflows inherent to certification processes, in several fields of application.  

 

A key capability that enhances its value for product certification is the robust approach to product segmentation. ViaSyst allows you to: 

  • Define Your Own Product Types/Scopes: You can establish a comprehensive, centralized database for specific product types or scopes relevant to your schemes. This segmentation can be as detailed as your operational and accreditation needs require.
  • Seamless Integration with Standards and Qualifications: This self-defined segmentation is then seamlessly integrated into the platform. It can be used for assigning corresponding categories to your clients, for qualifying your auditors against specific product scopes, and for ensuring the correct information appears on certificates.
  • Enhanced Reporting and Analysis: The platform provides a global view of certificates, and we can add filters based on these product categories, allowing you to easily track and report on which of your clients are certified for specific products (e.g. liquid egg versus whole egg). This ensures that your data is not only structured but also highly actionable for insights and reporting, giving you full control over your certification landscape.

This functionality streamlines your processes, reduces manual data entry, and ensures consistency across your certification operations, reflecting ViaSyst’s commitment to maximizing data utility.  

Can we test the ViaSyst audit management software before we commit?2025-05-23T11:55:22+02:00

Yes.

Basically, there are two options:

  1. a generic test environment based on ISO 9001
  2. a dedicated fully customized test environment, based on your own standards and report formats

Option 1 is for free.

For Option 2 you pay the same one-time onboarding fee you would pay if you applied.

Our team will then manage with you the complete setup, including configuration and training.

You will then have access to a fully customised test environment, aligned with your own standards and reports, for a 3-month evaluation period with real data before making a final decision.

This is the best way to meet your decision with full confidence.

Contact us to get started!

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