How does the back-office save time thanks ViaSyst for managing CB operations?

The CB back-office officers using ViaSyst confirm that they save in average 1 to 1.5 hours per client per year. How can this dream happen?

Everything is based on the fact that all information is managed as data, and that data are automatically stored and shared at the place of use, and can be retaken and processed, without copy/pasting. This principle applies at all possible levels, cumulating innumerable savings. Some examples:

• the organisation (client) data, entered by the organisation itself, are automatically retaken throughout the entire end-to-end workflow, from application to certification,
• the powerful planning module includes several views and search/filter and warning options, including an interactive map and a calendar, allowing to facilitate the planning work, ensuring not to mis any audit, assigning only qualified and available auditors, as proposed by the database ,
• by assigning an organisation to an auditor, the entire organisation’s history and folder is shared with the auditor, i.e. no emails, files and folders to share,
• the same for the assigned reviewers (certification decision makers),
• the administrative review of the reports is 100% automatised and belongs to history, thanks the unavoidable report format structure and automatic check of the completion of mandatory fields,
• the NC completion workflow is managed by the platform, directly interacting between the client and the auditor, i.e. no need to store and hand over emails and files,
• the certificate data are structured and featured so as to allow feeding automatically a public list or a search engine for valid certificates, as well as the mandatory IAF certificate database,
• the technical audit review is structured according to your set of criteria and recorded directly online,
• and many more …

Altogether, this generates the substantial savings confirmed by the CB officers.

But that’s not all: there are also great savings for auditors at reporting level! Have a look at the corresponding FAQ.