Instructions :

1- Browse www.viasyst.net

2- Enter the login codes you received (Username and password)

3- Click on “Log in”

Tips and recommendations:

• Best browsers to use : Mozilla, Chrome, Opera: be sure to use the latest version

Mistakes to avoid :

• After 5 wrong login attempts, your account is blocked. In this case, you have to contact ViaSyst Helpline to unblock your account.
• For confidentiality and security reasons, never share your login and password with other users.
• For security reasons also, never share your login and password.

Instructions :

Proceed as follows to change your password, starting from the Homepage:

1- Click on “Edit profile” on the top right of the Homepage

2- In the field “Password”, enter a  new password

3- Re-enter your password in the field “Confirm password”

4- “Save”

You have now to use your new password to login.

Proceed as follows to change your profile language, starting from the Homepage:

1- Click on “Edit profile” on the top right of the Homepage

2- In the field “language”, scroll down the drop list

3- Select your preferred language

4- “Save”

Notes :

• If the password is not changed after 6 months an automatic email with instructions will be sent to the user, you have just to follow the instructions described on the email.
• Only the translated field labelling material (usually provided by the scheme owner if not part of the basic ISO vocabulary) is available in the selected language, i.e. some labelling might still be in English – but any translation proposal is welcome!

Tips and recommendations:

• If you lose your password, you can reset password from the homepage

Mistakes to avoid :

• After 5 wrong login attempts, your account is blocked. In this case, you have to contact ViaSyst Helpline to unblock your account.

Instructions :

Each user can now select their own time zone in the platform.

Proceed as follows to reset your password, starting any page :

1. Go to the blue menu at the top of the page.

2. Click on the text next to globe icon 🌍, then open the time zone dropdown menu

3. Select your time zone from the available options.

4. The selection is saved automatically.

-> This allows times to be displayed according to your geographical zone.

This setting only affects your personal display. Other users may have a different time zone.

Tips and recommendations:

• Before entering new audit steps, make sure your time zone is correctly set so that the times you enter are accurate from the start.
• Consider selecting your client’s time zone if you want the displayed times to match what they will see on their side.
• This feature was introduced on April 21, 2025. As of that date, audit steps created or modified are displayed according to the time zone of the connected user.
• This change only affects audit steps created or modified after April 21, 2025. For audit steps created or modified before this date, the times are now fixed and do not change based on the time zone selected. In these cases, a specific message is displayed in the affected audit plans to inform users that the times are static and unaffected by time zone changes.

Mistakes to avoid:

• If you share a planning with a client or colleague, make sure you’re using the same time zone to avoid any confusion.
  👉 Example: The same audit may appear at 9:00 AM for a user in France and 3:00 AM for a user in Canada.

Instructions :

Proceed as follows to reset your password, starting from the login page:

1- Click on “Forgot password?” under the button “Log in”

2- Enter the Username or email address of the account for which you need to reset the password

3- Click on “Submit”. Password reset instructions are sent to the registered email address for this account.

4- Open the email and click on the available link or copy/paste it in your browser

5- Read the instructions and click on “Login”

6- Enter a new password in the fields “Password” and “Confirm password

7- “Save”

You have now access to your account and you have to use your new password for future connexions.

Notes :

• The link sent in the email to reset password is a one-time login, so it can be used only once. It expires after one day and nothing will happen if it’s not used.
• Password rules:
  • Password length must be at least 8 characters.
  • Password must contain at least 3 types of characters from the following character types: lowercase letters, uppercase letters, digits, special characters.
  • Password must not contain the user’s username.
  • The same password must not be used 2 consecutive times
  • Password must contain at least 2 numeric characters.
  • Password must contain at least 1 uppercase character.
  • Password must contain at least 1 special character.

Tips and recommendations:

• You can use the following website to create strong pswd: https://passwords-generator.org/

Mistakes to avoid :

• After 5 wrong login attempts, your account is blocked. In this case, you have to contact ViaSyst Helpline to unblock your account.
• Reset your password is not possible if your account is blocked by your site administrator