Notions such as “Certification Scheme”,  “Scheme Owner”, Integrity Program”, etc. are not obvious to understand. 
The same for specific questions related to the EU Trainer certification scheme and its market acceptance or recognition. 
The FAQs below might help the interested user to find his way through this highly specialized world (or “jungle”).

                                                                               

 

a certification scheme is a set of: 

  • a requirement standard setting the criteria to be met (either for management system or competence)
  • a so called protocol setting the rules for certification bodies to operate the certification, in particular in terms of:

           - auditor / examiner competence & experience

           - audit / exam plan, procedures & duration

           - report format & content

           - certificate granting & maintenance

           - certificate content & duration

           - accreditation rules & conditions

A standard alone misses the protocol (i.e. the rules for CBs to operate), with following consequences:

  • CBs develop their own approach & methods
  • CBs fully use their free space to operate
  • Accreditation doesn’t know against what to harmonise
  • Consistency of implementation is lacking
  • Certificates are not comparable between CBs
  • Scheme reliability and acceptance is lacking
  • Standard owner has no control on implementation

A scheme owner has to face and control following challenges:

  • All CBs operate according to the same rules & procedures
  • All auditors / examiners are trained & competent
  • All organisations / candidates are assessed with the same methods & rigor
  • All audits / exams meet the applicable duration
  • All reports are complete and consistent
  • All data are available for analysis & performance monitoring
  • All certificates are subject to surveillance for validity
  • All beneficiaries are confident in certificate consistency

The scheme implementation integrity is about consistency & reliability, and can be controlled by (according to PDCA cycle):

PLAN:

  • Solid protocol associated to the standard
  • Harmonised dematerialised report format (on a database)

DO:

  • Auditor/examiner training , competence exam & calibration
  • Automatic checks & alerts of the database for consistency

CHECK:

  • Review & audit of CBs’ processes (office audit, desk review)
  • Data availability & analysis for performance monitoring

ACT:

  • Transparency & sanctions related to KPIs & indicators

An integrity program (IP) has the following objectives for all Certification Schemes

  • ensure and demonstrate the quality of the auditor/examiner, audit/exam and CB
  • generate confidence of certification users and market in the certification (integrity),
  • ensure that certified organisations/persons are subject to consistent and reproducible audits/exams,
  • monitor & improve the CB & auditor/examiner performance through KPIs, reviews & audits
  • provide incentives and inputs to CBs to manage their own quality program.

The general IP features according to PDCA (see previous question of this FAQ) shall be transposed in each specific scheme operated.

SaaS (Software as a Service) is to commercialize software without installing it on an internal server or a workstation in the company, but as an application accessed remotely as a service through Internet. 

The main characteristics of Software as a Service are: 

  • The user accesses the application (software) via the Internet. 
  • The cost depends on the effective consumption of the service (software). 
  • The supplier of the application (software) is responsible for maintenance and availability.
  • The users’ community benefits from  the evolutions  brought for other users.

The ViaSyst audit reporting platform generates substantial savings at both back office and auditor level.

The table below summarizes the main savings attested by users, year after year. The rate per hour varies throughout the globe, so you’ll have to multiply the hours by your local rate per hour in order to calculate the effective savings in money.

Usually, the generated saving are in any case higher then the cost of the fees invoiced for using the ViaSyst audit reporting platform.

 

Savings   h / report
Auditor Editing of audit findings 1,00
Editing of generic sections of the report 0,50
Follow-up and release of non-conformities 0,50
Total hours saved per audit / report (auditor) 2,00
Internal (or free-lancers) auditor rate per hour (€) 60
Total auditor costs saved per audit / report (€) 120
Back Office Organisations' & auditors' assignment 0,25
Audit report consistency check & format management 0,25
Print, send & archive audit reports 0,50
Managing data transfer between auditor & certification commission 0,25
Follow-up of clients non-conformities 0,25
Managing the certificate list 0,25
Data processing & performance monitoring (dashboard, CSV) 0,25
Total hours saved per audit / report (back office) 2,00
Internal back office rate per hour (€) 30
Total back office costs saved per audit / report (€) 60
ViaSyst fees Fee per organisation according to price list (€) 18
Benefits Effective total savings per audit / report (€) 162

BENEFICIATE OF ASSOCIATED SERVICES, KNOW-HOWS AND MODULES

VIASYST ASSOCIATED SERVICES TO SCHEME OWNERS

ViaSyst is not a common IT company. ViaSyst has been founded and is managed by its 2 unique shareholders which have following background: :
management system (mostly ISO) audit & certification (own CB from 1998 to 2015), scheme management (GFSI benchmarked), standardisation (ISO 9001 & 22000 families), and training. Thus, ViaSyst, with an efficient team, is in an ideal situation to assist scheme owners to analyse data and target investigations – and/or to develop training modules.

E-LEARNING & PEDAGOGICAL ENGINEERING

ViaSyst has a wide validated experience and leadership in e-learning pedagogy, developed since 2000. According to the pedagogical objectives and approaches, ViaSyst develops adapted e-learning platforms.

Thus, ViaSyst can assist you as a scheme owner to design, develop and deploy training modules for your scheme users, e.g. CBs, auditors, CB super-users, major stakeholders.

AUDITOR COMPETENCE CERTIFICATION KNOW-HOW & PLATFORM

Auditor competence is a burning issue. The furthermore at scheme owner’s level, with multiple CBs involved, in multiple countries.

ViaSyst has both experience and a remote competence assessment platform to put auditor’s competence under control, at a global scheme level.

This is a typical example of what kind of partnership ViaSyst is aiming to develop with scheme owners over the time.